Warranty Policy
Embracing the Unique:
The Art of Our Handcrafted Puzzles.
At WAWW Puzzles, perfection is not our goal - authenticity is. Each puzzle is a living, breathing piece of art that defies mass production. Our process is intensely personal: every piece is crafted with dedication, not automation.
From hand-selecting and priming each board to UV printing, laser cutting (30-60 minutes per puzzle!), and assembling handcrafted wooden boxes, every step is done by skilled hands. No two puzzles are exactly alike—our process ensures that each one carries its own unique character.
Unlike mass-produced puzzles, artisanal craftsmanship embraces natural variations—subtle tonal shifts, minor burn marks from the laser, or tiny quirks that make your puzzle truly one of a kind. These are not flaws but the signature of a handmade product.
If you're seeking machine-cut precision, a factory-made puzzle might satisfy your need for uniformity. But if you crave the warmth of authentic craftsmanship, your WAWW Puzzle is waiting—a testament to artistry where imperfections aren't flaws, but fingerprints of passion. Perfection is the enemy of creativity, and we celebrate the unique journey of each piece, inviting you to see every subtle variation as a love letter from the artisan who carefully brought your puzzle to life.
Our Promise: Handling the Rare Bumps in Your Puzzle Journey.
Having said that... At WAWW Puzzles, we pride ourselves on sending puzzles that arrive safe and ready to enhance your crafting adventures.
However, shipping gremlins can be tricky! So here is your Quick Action Guidebook for any surprise:
📦Shipping Package Damage:
I just received my order, and the packaging looks as if the UPS|FEDEX|USPS team played football with it. What should I do if my shipping package appears damaged?
What to Watch For: Crushed boxes, Torn packaging or Signs of rough handling.
- Take a couple of pictures of the outer packaging box; one should clearly show the tracking label so we can claim insurance.
- Inspect your puzzle. Chances are it will still be in perfect condition.
- To proceed with the claim, you have a reporting window of within 3 days of delivery. If necessary, please reach out to me via Email to info@whatawoodwork.com using your order number as subject line.
🧩 Puzzle Condition Concerns
Handcrafted puzzles celebrate imperfection as art. Your WAWW Puzzle isn't about machine-like precision but the passionate story of its creation. Embrace the unique journey, not perfect pieces.
If after reading our artisan's manifesto, you still feel compelled to file a claim, take a deep breath (I've got you!) and follow our warranty process:
- Reporting Window: Within 1 month of purchase
- Coverage includes manufacturing defects, unexpected puzzle piece issues, and printing or cutting anomalies.
To report an issue, please slide into our inbox info@whatawoodwork.com the following info:
- Proof of purchase
- 2-3 clear, well-lit photos
- Detailed description of the issue
- Your puzzle's unique details (size, piece count)
Our Commitment: Making Things Right:
While damaged packages are about as rare as a unicorn sighting in our world, we're prepared to leap into action:
- Prompt Communication: Respond to your claim faster than a laser can cut a puzzle piece.
- Thorough Investigation: We'll carefully review your documentation
- Swift Resolution: Our goal is to turn your potential frustration into a smile
LASTLY...
Have you just noticed an issue with a puzzle and you are well beyond the one-month reception window? Don't worry! Although we cannot replace your puzzle, I will do my utmost to assist you. In the worst-case scenario, I may advise on creative puzzle modifications and share helpful techniques for managing minor imperfections.
-The WAWW Puzzles Artisan Team
